The map below depicts the most recent cities in the United States where Suddenlink users have reported problems and outages. If you are experiencing problems with Suddenlink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Suddenlink users affected:
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Suddenlink provides digital cable television, high-speed Internet, voice services, and home security/automation systems that support the information, communication and entertainment demands of its residential customers.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dallas, TX | 28 |
| Pittsburgh, PA | 14 |
| Houston, TX | 13 |
| Charleston, WV | 10 |
| Charlotte, NC | 9 |
| Phoenix, AZ | 7 |
| Branson, MO | 6 |
| Lafayette, LA | 5 |
| Raleigh, NC | 5 |
| Allen, TX | 5 |
| San Antonio, TX | 5 |
| Pasadena, CA | 4 |
| Tyler, TX | 4 |
| Atlanta, GA | 4 |
| Chicago, IL | 4 |
| Saint Albans, WV | 3 |
| Pflugerville, TX | 3 |
| Washington, D.C., DC | 3 |
| Sacramento, CA | 3 |
| Reston, VA | 3 |
| Austin, TX | 3 |
| Tulsa, OK | 3 |
| Lubbock, TX | 3 |
| Kansas City, MO | 2 |
| Bossier City, LA | 2 |
| Altoona, PA | 2 |
| New Bern, NC | 2 |
| San Francisco, CA | 2 |
| Navasota, TX | 2 |
| Eureka, CA | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Suddenlink Issues Reports
Latest outage, problems and issue reports in social media:
Ron Hulsey (@WillieRonHulsey) reported Here we go again! @NFLonFOX on @Suddenlink is essentially unwatchable because of the glitches! Why does @Suddenlink suck so bad??
- HatNose (@viaHatNose) reported
@optimum has been off/on with disconnects consistently for weeks now. Their contractor came to test the network, of course it was fine while they were here AGAIN. 10 minutes after leaving, it disconnects again. Same old SUDDENLINK
- Ron Hulsey (@WillieRonHulsey) reported
Once again, zero help from @Suddenlink !!! Pathetic!!!
- Jake (@JakeMGendron) reported
Oh hey look another total outage by @Suddenlink. Couple times a week at this point
- BIGTUNE🦅💰 (@JayyTune1k) reported
Suddenlink changed over to optimum and I been having problems err since mane
- SnowMSflake❄️ (@nansnowflake) reported
@Suddenlink fix your POS signal on #nfl game. Didn't think anything could be worse than Suddenlink but you manage to screw up every day. It's 2022. Fix the signal#DallasCowboys #optimumcable
- Optimum is Garbage (@Funargusin) reported
@MarkofAllen @Suddenlink I called and the rep literally said "well it shows it's working and connected on my end so....."They're the worst
- Jack Clark (@jclark2wv) reported
It’s absolutely no surprise the internet service of @Suddenlink or @optimum or whatever you want to call it, sucks so bad that this game looks like 8 bit Nintendo. #suddenstink #TNFonPrime
- Will Watkins (@wwatkins4) reported
Hey @Suddenlink , changing your name to @optimum did nothing to change your awful service, internet stinks, cable picture constantly cuts out, bill goes up for no reason, cannot wait to cancel
- BGregory (@B_gregory) reported
It’s cool @Suddenlink I didn’t need my internet to watch all the games today anyway. Just another days as a happy @Suddenlink customer.
- MarkofAllen (@MarkofAllen) reported
@Suddenlink Day two #Optimum @Suddenlink and I still haven't even gotten the text telling me you're aware of the outage in our subdivision, nor any indication you guys are out here trying to find the outage.
- MarkofAllen (@MarkofAllen) reported
@Suddenlink it's frustrating when one first has to convince #Optimum #Suddenlink that there IS an outage before you begin to work on resolving the issue.
- Elle Jones (@ellenutterjones) reported
@Toms2busy @Suddenlink @optimum My internet is down and was told the soonest I could get a service tech is the 21!
- Ken Dohm (@kwdohm) reported
Customer service is a dying art. Optimum internet has the worst on the planet, this has gotten to be the worst experience I have ever had with any company @OptimumHelp @Suddenlink @optimum
- SalesJobs (@SalesPartTime) reported
What is the best internet for SDRs in remote locations? -I want to work remotely as an SDR but I own my home in a rural area with Suddenlink internet that can be down for weeks at a time. I want to ask any SDRs or people that work in management if companies allow cell phon…
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